HEARING ASSISTANCE INSTRUCTIONS
You can listen to the service audio in real time using your smart device (phone or tablet), headphones, and the ListenWIFI app.
Follow the instructions below to install and use the app on your IOS or Android devices. Don’t forget to bring your headphones!
No headphone jack? Your smart device probably uses bluetooth technology to connect to wireless earbuds, headphones, or a headset. Consult the instructions that came with your device for more information. Warning! The latency (delay) inherent with the use of bluetooth devices may cause a significant echo when listening to the service audio while located in the auditorium.
As an alternative, did you know that a “Live Caption” service is available on most newer smart devices? It should be available on newer Android smart devices operating on Android version 10 or newer and on IOS devices (iPhone 11 or newer) operating on IOS version 16 or newer. To use it, open your device’s settings, go to accessibility followed by hearing and a live caption option should be listed there.
“Live Caption” is also available on Apple M1 or newer silicon operating on Mac OS Ventura or newer. Press the <command> and <space bar> simultaneously to open Spotlight Search. Type in “live captions” and press return. The live captions section of settings should be listed at this point for you to turn on.
STEP #1
CONNECT TO THE CORRECT WI-FI
Open the Wi-Fi setting on your device and look for the ListenNow Wi-Fi network. Select it and enter ListenNow when asked for the password. As an alternative, you can scan the Listen Now QR code posted on the wall of the sound booth with the camera on your smart device and press the appropriate button that pops up for your smart device to connect to the ListenNow Wi-Fi.
Wi-Fi SSID –> ListenNow
Password –> ListenNow
STEP #2
INSTALL THE APP
Open the app store for your device, perform a search for the ListenWIFI app by Listen Technologies and install it. It is free of charge and does not require registration to use.
STEP #3 – CONNECT YOUR HEADPHONES
Connect your headphones to your device but turn down the volume before placing them on your ears!
STEP #4 – LAUNCH THE APP
Tap the ListenWiFi icon on your device to launch the app. The app will open and perform a brief venue scan for the available channels. The OCBC channel should appear. Tap it to select it and the channel should open and start playing. Adjust the volume on your device for comfortable listening.
Don’t see the OCBC audio channel? Double check that you are connected to the ListenNow Wi-Fi network and perform the venue scan in the app. Still don’t see it? See one of the techs in the audio booth for assistance.